Frequently asked questions

No. You check out as a guest; there is no account to create.

Your full name, complete address, email address and phone number, plus your card details on the payment page if you pay by card. Write the address exactly as it appears on your letterbox, including floor and door (in Spain, e.g. 3º B): parcels with incomplete addresses tend to come back.

Yes, as long as the parcel hasn't left. Write to us as soon as possible through the contact form with your order number. Once the carrier has it, we can't change or stop it.

Check your spam or junk folder first. If it isn't there, contact us and tell us which email address you used for the order.

By Visa or Mastercard, or by bank transfer. With a transfer, we start preparing your order once the money reaches our account, usually one or two working days later.

Check the card number, expiry date and security code. If they are right, your bank may have blocked the payment: call your bank, or pay by bank transfer instead.

It may show a trading name other than cialiscomprar.com. That's normal: it's the charge for your order.

Only within Spain: the mainland, the Balearic and Canary Islands, Ceuta and Melilla. We don't sell from a shop and we don't offer order collection: everything is sent by post or courier.

Yes. Any address in Spain is fine as long as someone can take in the parcel. If a signature is needed and nobody is in, the courier leaves a card so you can collect it from the office; uncollected parcels go back, and resending them is at your expense.

At checkout you choose between standard post and express delivery, and the payment page shows the price and estimated delivery time of each before you pay. Estimates by region, and when you can make a claim, are in our delivery conditions. We can't guarantee a particular day.

Yes. Any parcel can be inspected, and customs can hold those containing prescription-only medicines; there is nothing we can do to prevent it. Parcels to the Canary Islands, Ceuta and Melilla always go through a customs formality and may be charged local tax (IGIC or IPSI). Our refund policy doesn't explicitly cover a parcel held by customs, so bear that in mind before you order.

It comes in a plain box or envelope. Neither the sender details nor the label mention the shop or the product, and the delivery note inside doesn't name the medicine.

Check the tracking first. Once the claim date in our delivery conditions has passed, or if the tracking hasn't moved for more than 5 working days, get in touch. Under our refund policy, if non-delivery is confirmed we send the order again free of charge, and if the second parcel doesn't arrive either, we refund you.

Send us photos of the parcel and its contents, with your order number. If the contents are damaged, we send a free replacement of the damaged items or of the whole order; if you received the wrong product or strength, we send the right one at no cost.

For health and hygiene reasons we can't take back medicines once the pack has been opened, and a medicine not working for you isn't grounds for a refund. If you want to return an unopened pack, write to us before you send anything.

To the same card or account you paid with. Timescales are in the refund policy.

We don't ask for one, but that doesn't mean you don't need one. In Spain sildenafil, tadalafil and vardenafil are prescription-only, and only your doctor can tell you whether they suit you and at what dose.

In Spain only authorised pharmacies may sell medicines online, and only those that don't need a prescription. Those websites appear on the AEMPS list and display the common EU logo. We are not a pharmacy and are not on that list.

Our generics don't name their manufacturer, and for branded products we don't publish the supplier, batch or origin. So we can't promise they are the same as what Spanish pharmacies sell. Each product page also tells you whether the product is authorised in Spain.

No, we don't give medical advice. Ask your doctor (in the public system, the médico de familia at your centro de salud) or a pharmacist. For background reading, see our comparison of sildenafil, tadalafil, vardenafil and avanafil, and our guide for foreign residents and visitors on using a foreign prescription in Spain.

For chest pain, an erection lasting 4 hours or more or sudden loss of vision, call 112. If someone has taken too much, call the Servicio de Información Toxicológica (poisons information) on 91 562 04 20. For milder side effects, see a doctor; you can also report them at notificaRAM (in Spanish).

To process, charge and deliver your order. Full details, including how to ask us to delete your data, are in the privacy policy.