Frequently Asked Questions

Here you will find answers to the most common questions about orders, shipping, payments, privacy and the medications available at cialiscomprar.com. If you can't find an answer to your question, contact us through the contact page.

Orders and Purchasing Process

How do I place an order?
The process is straightforward and takes less than 5 minutes. Select the product and quantity on the product page, add it to your cart, enter your name, delivery address and email address, choose your payment method and confirm. You will receive a confirmation email immediately. For a detailed step-by-step guide, see our How to Order page.

Do I need to create an account to buy?
No. You can complete the entire process as a guest without registering. You only need to provide your name, address and email address. If you wish to save your order history for future purchases, you can optionally create an account during the process.

Will I receive confirmation of my order?
Yes. You will receive two automatic emails: the first immediately after confirming your order (order summary), and the second when your package has been dispatched, including the tracking number. If you don't receive the confirmation email within 15 minutes, check your spam or junk mail folder. If it's not there either, contact us indicating the email address used.

Can I modify an order I've already placed?
Yes, if the order has not yet been dispatched. Contact us as soon as possible through the contact form with your order number and the change you need (product, quantity or address). Once the package has left our warehouse, modifications are not possible.

Can I cancel an order?
Yes, before it has been dispatched. Write to us through the contact form with the subject "Cancellation" and your order number. If the order has already been shipped, it cannot be cancelled, but you can refuse the package on delivery and contact us to manage the situation.

Can I order from outside Spain?
We currently ship to all provinces of Spain, including the Balearic Islands, Canary Islands, Ceuta and Melilla. For enquiries about shipments to other European countries, please contact us directly.

Shipping and Delivery

How long will my order take to arrive?
Standard delivery times are:

Mainland Spain: 4 to 7 business days
Balearic Islands: 5 to 9 business days
Canary Islands: 5 to 9 business days
Ceuta and Melilla: 7 to 12 business days

Orders placed Monday to Friday before 3:00 PM are processed the same day. Orders placed at weekends or on public holidays are processed the next business day.

Is the packaging discreet?
Yes, completely. All orders are shipped in plain neutral-coloured boxes or envelopes with no logos, no reference to cialiscomprar.com and no mention of the contents. The sender name on the outside is neutral. The invoice included in the package also does not show the name of the medication.

How can I track my order?
Once your order has been dispatched, you will receive your tracking number by email. Use it to follow the status of your shipment in real time directly on the carrier's portal.

What do I do if my order doesn't arrive within the expected timeframe?
Small delays of 1-3 days are normal during peak periods or postal incidents. If more than 15 days have passed since dispatch without receiving your package, contact us through the contact form with your order number. We will investigate the shipment status and, if necessary, arrange a free reshipment.

Do I need to sign for my delivery?
It depends on the size of the order and the assigned carrier. Small orders are usually delivered directly to the letterbox. Larger orders may require a signature. If you are not available at the time of delivery, the carrier will leave a notice so you can collect the package at the nearest post office or request a new delivery attempt.

Payment and Financial Security

What payment methods do you accept?
We accept the following methods:

Bank card — Visa, Mastercard, American Express
Bank transfer — you will receive our bank details after confirming your order; dispatch is processed once payment is received and verified (usually 1-2 business days)

Is it safe to pay by card on your website?
Yes. All transactions are processed with 256-bit SSL encryption. Your card details are sent directly to the certified payment gateway and are never stored on our servers. The charge on your bank statement appears under a neutral commercial name that does not identify the pharmacy or the type of product.

Will the medication name appear on my bank statement?
No. The charge appears under a generic commercial name that makes no reference to cialiscomprar.com or to the type of medication purchased, guaranteeing your privacy.

Do you offer volume discounts or repeat order discounts?
Yes. The price per pill decreases automatically as the order quantity increases — you can see this in the pricing table on each product page. Many products also include free bonus pills from certain quantities onwards.

What do I do if my payment is declined?
If a card payment is declined, first check that the details entered are correct (number, expiry date, CVV) and that your bank has not blocked the charge. Some banks block international charges by default — in that case, contact your bank to authorise it. Alternatively, you can complete payment by bank transfer.

Medications — Clinical Questions

This section has been reviewed by Dr. Carlos Méndez Ruiz, Urologist, Registration No. 03-45678. The information is for guidance only and does not replace medical consultation.

What is the difference between a branded medication and a generic?
A generic medication contains the same active ingredient, at the same dose and to the same purity standards as the original branded medication. The difference lies in the price and trade name. Generics are bioequivalent to the original — demonstrated through bioequivalence trials required by the AEMPS and EMA for their approval. Clinical efficacy is identical. The lower price is because generic manufacturers do not bear the research and development costs of the original active ingredient, which is already in the public domain.

Why are generics cheaper if they are equally effective?
The price of the original medication includes the amortisation of years of clinical research, Phase I-III trials and the regulatory approval process (average total cost: €1-2 billion per molecule). Once the patent expires, any laboratory can manufacture the active ingredient without those costs. The generic manufacturer only pays for synthesis of the active ingredient, excipients and the manufacturing process — hence the lower price. The active molecule and its effect are identical.

What erectile dysfunction medications are available?
We stock all three PDE5 inhibitors approved in Spain: sildenafil (generic Viagra), tadalafil (generic Cialis) and vardenafil (generic Levitra), in both original branded versions and various formulations: standard tablets, sublingual, chewable, soft gel capsules, oral jellies and effervescent. For premature ejaculation, we stock dapoxetine (generic Priligy). We also stock Super P-Force (sildenafil + dapoxetine combined) for those experiencing both conditions simultaneously.

What is the difference between sildenafil (Viagra), tadalafil (Cialis) and vardenafil (Levitra)?
All three are PDE5 inhibitors with the same mechanism of action, but differ in their pharmacokinetic profile:

Sildenafil: onset 45-60 min, duration 4-6 hours. Affected by fatty meals (↓29% absorption). Mild visual effects possible (~3% of users)
Tadalafil: onset 30-60 min, duration up to 36 hours. Not affected by meals. May cause specific back pain (PDE11 inhibition). Nitrate window: 48 hours
Vardenafil: onset 30-60 min, duration 4-5 hours. Higher PDE5 potency. QTc prolongation risk — do not combine with antiarrhythmics

For more information, see the individual product pages or speak with your doctor.

Are the medications safe? Who manufactures them?
All products available at cialiscomprar.com are manufactured by laboratories holding WHO Good Manufacturing Practice (GMP) certification and/or US FDA facility approval. Principal generic manufacturers in our catalogue include Ajanta Pharma (Kamagra), Centurion Laboratories (Cenforce), Fortune Healthcare (Fildena, Tadalista) and Sunrise Remedies (Super P-Force).

Can I take these medications if I'm taking other medicines?
The most important and absolute contraindication is combining any PDE5 inhibitor with nitrates (nitroglycerin, isosorbide, "poppers") — risk of severe, potentially fatal hypotension. The safety window is 24 hours for sildenafil and vardenafil, and 48 hours for tadalafil. They are also contraindicated with riociguat (Adempas). For any other medication, consult your doctor or pharmacist before combining. Individual product pages contain detailed interaction information, reviewed by Dr. Carlos Méndez Ruiz.

Privacy and Personal Data

What personal data do you collect and why?
We collect only the data necessary to process and deliver your order: name, postal address and email address. No phone number is required. We do not store full credit card details. Your data is used exclusively to manage your order and send you related information — not for marketing or sharing with third parties.

Do you share my data with third parties?
No. Your personal information is not passed to any external company, advertiser or marketing database. The only third parties that receive limited data are certified payment gateways (to process payment) and the carrier (name and address for delivery). We comply with the EU General Data Protection Regulation (GDPR).

How can I request deletion of my data?
You have the right to request access, rectification or deletion of your personal data at any time. To exercise this right, contact us through the contact form stating your request. We will process your request within a maximum of 30 days in accordance with GDPR.