Delivery conditions

Where we deliver

We only send orders to addresses in Spain: the mainland, the Balearic Islands, the Canary Islands, Ceuta and Melilla. We cannot deliver to the UK, France or any other country, even if you live there part of the year. Your home, your workplace or any address where someone can take in a parcel is fine. We don't sell from a shop and we don't offer order collection: everything is sent by post or courier.

Delivery options, times and prices

You choose between two delivery options on the payment page. These are the times and prices it shows (option names as they appear on the Spanish version):

Express is selected by default, so switch to standard post before paying if that is what you want. On top of transit, we need 24 to 72 hours to prepare your order once payment is confirmed; with a bank transfer, allow one or two extra working days for the money to arrive. The payment page doesn't distinguish between areas, but customs formalities can add time for the Canary Islands, Ceuta and Melilla.

If the price or time you see when paying differs from this page, the payment page is what counts.

Optional shipping insurance

The payment page also lets you add shipping insurance for €3.95. Our refund policy does not explain what the insurance adds to the reshipment and refund cases it describes, so ask us before you pay if you want to know.

When to contact us about a missing parcel

Working days are Monday to Friday, excluding Spanish national holidays; regional and local holidays can slow things down too. Around Christmas, in August and whenever the carrier has problems, a few days' delay is normal. What happens once you claim is explained in the refund policy.

Tracking

On the day your parcel ships we email you a tracking number to use on the carrier's website. If that email hasn't arrived within 24 hours, check your spam folder, and if it isn't there, get in touch.

If the tracking shows no movement at all for more than 5 working days in a row, let us know, even if the dates in the table haven't passed yet.

On delivery day

Small parcels usually go straight into the letterbox. Others may need a signature, depending on the carrier and the size. If nobody is in, the driver leaves a card (“aviso de llegada”) so you can collect the parcel from the post office or arrange another delivery. A parcel that isn't collected in time goes back to the sender, and you pay for sending it out again.

Customs

Any parcel can be checked. If it contains medicines that need a prescription in Spain, customs may hold it, and there is nothing we can do to prevent that. If you receive a customs notice about your order, write to us with the order number. Our refund policy does not specifically cover this situation, so bear it in mind before you buy.

The Canary Islands, Ceuta and Melilla have their own customs and tax arrangements. Parcels to these areas always go through a customs step, can take a little longer and may be subject to local taxes (IGIC in the Canaries, IPSI in Ceuta and Melilla).

Packaging

• A plain box or envelope, with no logos and nothing that hints at the contents.
• Neither the sender name nor the label mentions cialiscomprar.com or the type of product.
• The delivery note inside does not name the medicine.

See also how to order, the refund policy and our contact form. In Spain, prescription-only medicines may not be sold online, and customs can hold a parcel that contains them. We do not check prescriptions: talk to your doctor before you order.