Contact us
The way to reach us is the contact form. We only sell online: there is no physical shop and no order collection, and orders go out by post or courier.
Help us answer quickly
- Give your order number and the email address you ordered with.
- Put the topic in the subject line, for example “Order”, “Delivery”, “Refund” or “Data protection”.
- Tell us what happened and when. If the parcel arrived damaged or the item is wrong, say so and we'll explain how to send us photos.
We usually reply within 2 working days. If you can't see our answer, check your spam folder.
What we can help with
- Where your order is and its tracking number.
- Changing the address or cancelling an order that hasn't shipped yet.
- Parcels that don't arrive, arrive damaged or contain the wrong item (see the refund policy).
- Questions about a payment or a refund.
- Requests to see, correct or delete your personal data (see the privacy policy).
What we can't do
We are not a pharmacy or a medical service, so we can't tell you which medicine or dose suits you, or whether it is safe with what you already take. Ask your GP (the médico de familia at your centro de salud) or a pharmacist. If you have private health insurance, its doctors can help too.
For chest pain, severe dizziness or fainting, or an erection lasting 4 hours or more, call 112 (operators can usually put you through to someone who speaks English). If someone has taken too much, or a child has swallowed a tablet, call the Spanish Poisons Information Service on 91 562 04 20.
Who runs this website
The legal details of the website owner are on the legal notice page.
In Spain, prescription-only medicines may not be sold online, and customs can hold a parcel that contains them. We do not check prescriptions: talk to your doctor before you order.
